Cancellation policy.
Please provide as much notice as possible if you need to cancel or change an appointment. All cancellations and amendments must be sent via email to appointments@drcatherinesykes.com, and please copy catherine@drcatherinesykes.com.
Please note that declining a calendar invitation is not sufficient notice.
Alternative Options
Zoom or telephone sessions can often be arranged as an alternative to cancelling. Please mention this in your message if you’d prefer to explore this option.
Cancellation Terms
Single Sessions
The full session fee is payable if you provide less than five working days’ notice (Monday– Friday, excluding weekends and bank holidays), whatever the reason.
Double Sessions
The full session fee is payable if you provide less than fifteen working days’ notice (Monday–Friday, excluding weekends and bank holidays), whatever the reason.
If more than two double sessions are cancelled, you will no longer be eligible to book double sessions going forward.
Additional Information
Accidental double bookings (e.g., booking two sessions on the same day but only intending to attend one) are also subject to the full cancellation fee. You will be charged for both sessions. Please ensure you carefully note your bookings to avoid this.
Private healthcare providers may not cover cancellation fees. Please email: appointments@drcatherinesykes.com if your insurance company does not pay for cancellations.
These terms are non-negotiable. They have been developed from years of experience in running a busy private practice in Central London, and reflect what is necessary to maintain availability and continuity for all clients.
If you feel unable to accept this cancellation policy, I would respectfully suggest that you consider alternative services. I am happy to help you understand the reasons behind the policy if needed.
Please note: If you question or disregard this policy, it may indicate a lack of understanding or respect for these terms, and as such, further sessions may not be offered.